Legal Info
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The following General Terms and Conditions of Sale together with the documents referred to below, including the Privacy Policy and General Terms and Conditions of Use) govern the offer and sale of products on our website, "ilovemydog.it”. Please read these terms and conditions carefully before ordering any products. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. The products purchased on ilovemydog.it are sold directly by FASHION STREETWEAR ITALIA SRL, that has its registered office in Ponte a Iozzi, 8H - 50023 – Impruneta (Firenze) – Italy, business register number, tax code and VAT number 03516860362. Requests for information should be made through our Customer Care. If you need any assistance, go to the Customer Care area, where you will find ; information on orders, shipping, refunds and returning products purchased on ilovemydog.it, as well as and other general information on the services provided by ilovemydog.it. Remember you can also contact FASHION STREETWEAR ITALIA by e-mail (info@ilovemydog.it) or by phone on tel. +39 055 5359556, fax +39 055 5359557. The use of the service remote sales described in these General Conditions of Sale is reserved exclusively for consumers (hereinafter "Customers" or "Customer"), defined as natural persons acting for purposes outside his own commercial, business or profession activity. Each purchase order from a customer relating to any product included in the online store of the site (hereinafter "Site of the Seller" or "Site") requires consultation and acceptance of these general conditions of sale . The validation of the order made ​​electronically implies full acceptance of these conditions. This validation value of "electronic signature". The customer declares to have full capacity to act and enter into the purchase contract of the products available on the website of the Seller. The Seller shall in no way be obliged to check the legal capacity of visitors and buyers of its website. In case a ' purchaser was not in possession of the ability to act (such as a minor) and place an order on the website of the Seller, without prejudice to the responsibility of their parents or legal guardians for the above order and the payment thereof , the Seller may refuse to accept the order. The language used to conclude the contract is Italian. The Customer should read and understand the Terms and Conditions of Sale which have been made ​​available on the Site. The contracts of sale concluded with Fashion Streetwear Italia Srl through the Site are governed by Italian law and in particular by Legislative Decree no. 206 of 2005 and Legislative Decree N. 70 of 2003. As regards the protection of confidentiality of personal data, this will be 'subject to the rules set out in Legislative Decree no. No. 196 of 2003.

1) Object

These general conditions of sale are intended to define the rights and obligations of the parties in the context of on-line sales of goods offered by the Seller to the Customer and shall apply to the sale of products purchased through the website of the Seller.

2) Order confirmation

To purchase the chosen Product, the Customer shall complete and submit to the Seller the order form electronically, following the instructions contained in the Site. The Customer shall add the Product into "shopping cart" and after having read the Terms and Conditions, with particular reference to the contribution towards the cost of delivery, the means of exercising the right of withdrawal and the Privacy Policy, must select the mode desired payment and choose the option "purchase". Prima di inoltrare il proprio ordine di acquisto il Cliente avrà la possibilità di correggere eventuali errori di inserimento dei dati seguendo l'apposita procedura di modifica contenuta nel Sito. Before submit the order to purchase the Customer will have the opportunity to correct any errors in data entry by following the appropriate procedure for amendment contained in the Site. In particular, the Customer has the right to modify the number of Products he wishes to purchase, adding or deleting one or more Products from the "cart”. By placing an order, the Customer acknowledges and states that he has read all the indications provided in the purchasing procedure and accept the Terms and Conditions and additional information contained on the website (including Privacy Policies and General Terms and Conditions of Use). The Customer will have the opportunity to view and track the status of your order through the area "Orders" in his account. The Seller reserves the right to evaluate the acceptance of orders received. The Seller will inform the Customer about the inability to accept orders received within 72 hours from the working day following that on which the client has sent the order to the Seller, without the need to give reasons for the refusal and / or cancellation of order, and will refund any amounts already paid by the customer for paying for supplies. The order form contains a link to these General Terms and Conditions of Sale, and also contains information on the main characteristics of each product ordered and the relevant unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs, and references to the terms and conditions for returning purchased products. An order shall be deemed submitted when FASHION STREETWEAR ITALIA receives your order form electronically and the order information has been verified as correct. The order form will be filed in our data base for the time required to process your order and as provided by law. Before submitting the order form, you will be asked to identify and correct possible input errors. The submission of orders to FASHION STREETWEAR ITALIA must be in English or Italian language. After your order form has been submitted, FASHION STREETWEAR ITALIA will process your order. FASHION STREETWEAR ITALIA may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that FASHION STREETWEAR ITALIA has not carried out your purchase order specifying the reasons thereof. If the products displayed on yoox.com are no longer available at the time of your last access or once FASHION STREETWEAR ITALIA has received your order form, FASHION STREETWEAR ITALIA shall inform you of the unavailability of the ordered products within thirty (30) days from the day after FASHION STREETWEAR ITALIA has received your order. If the order form has been sent and the price has been paid for items that are no longer available, FASHION STREETWEAR ITALIA will refund the amount paid for those items.

3) Proof of the transaction

The electronic records can be derived from the computerized records of the Seller, and stored electronically in full compliance with the law, shall be considered proof of issuance and subsequent confirmation of the customer, or the payments made, and any other required exchanged between the Parties. The filing of orders and invoices is made ​​on an electronic device belonging to the Seller and maintained according to best practices.

4) Products information

The Seller has made every reasonable effort to ensure that the information on its website is complete and exhaustive; However, no responsibility can be charged to the seller for any deficiencies, errors or omissions on the Site. Each item on the website of the Seller may change (photos, descriptions and prices), without notice but, of course, in full respect of the main features of the products. Products branded "i love my DOG®" are intended to be used exclusively for dogs and are not suitable for children. The Seller or its suppliers can never be held responsible for the consequences, accidents and damages of any kind arising from unlawful use of items purchased on the site of the Seller. The Seller does not assume any responsibility for damage caused by misuse of items sold. The prices quoted on the website of the Seller are valid for the day and are inclusive of VAT.

5) Period of validity 'of supply and price of this

Our prices are valid for the day and expressed with VAT included.

6) Ways' delivery

The products are delivered to the address specified by the customer when ordering. At the time of delivery will 'require the signature of an adult over the age of 18. No deliveries will be made to PO boxes. The products are released from the Seller's premises in perfect condition, after verification of the product; any fault is to be found at the time of delivery (defect, noncompliance, missing product from the order and the delivery document, damaged package, broken product) must strictly be indicated on the delivery note with the words "notice in writing" and signed by the Customer. The Customer must then report to the carrier (or postman) any even minimal traces of damage of the package delivered (eg: hole, signs of crushing, etc ...). If the Customer, in spite of a defect on the packaging of the case, decide to collect the goods, you must make note of by the courier or postman, in the document of receipt of the goods, and that the package 'was "withdrawn subject to verification in product status by default the flashy package delivered. " The replacement of a product, the disruption in the transport has been detected with the reservations indicated above can not be taken into consideration. Should it be confirmed the defect of the product due to damage on the outside, the Customer must address to the courier in n. 2 (two) business days following the date of delivery, a challenge, sent by registered letter with acknowledgment of receipt, stating the receipt of the defective goods, indicating the date and number of the consignment shipment. The Customer must submit a copy of the letter to the Seller; in the absence of such communication will not be possible to replace the goods. The Seller will endeavor to facilitate the return procedure and proceed in less time possible replacement, which will be without any extra cost. The Customer shall promptly notify any delay in the delivery of the ordered products; Seller will assist the Customer by contacting the shipper to resolve the problem of the delay or loss of the goods. The Seller is not responsible for delays in delivery caused by the forwarder or due to major force.

7) Delivery errors

If the Customer finds a discrepancy in the product delivered with the order, shall notify such differences to the Seller not later than the day following the day of delivery. After this deadline, all claims will not be accepted, releasing the Seller from any obligation to replacement of the product. In case of request for substitution for non-compliance, the product to be replaced or refund must be returned to the Seller in its original packaging in an impeccable state. Before to shipment must be requested authorization to return to the Seller; the Seller will collect the package at their own expense and through its courier.

8) Product Warranty

Remain in force general guarantees in favor of the Customer against all the consequences of latent defects in the product. The warranty period is 1 year (one year). Are excluded from the guarantee of all products in any way modified, repaired by the customer or treated differently by the indications for use and / or washing by Seller.

9) Shipping and Payment

Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form. In no case will be charged to customer costs than actually counted and listed in the order form, except for any customs duties, if any, and other import charges in the country of destination are always charged to the customer. Are charged to the customer shipping costs of ordered products, customs duties and other import charges in any country of destination specified by the customer. If it has been claimed the right of withdrawal, the shipping costs for the products purchased will be fully refunded. They will be charged to the customer only the cost of shipping the commodity exchange, which must still be approved. Is possible to request authorization to return the product using the form, and after received the written consent of the Seller, the customer can 'print out the form duly authorized, that will have 'value of Transport document once delivered to the courier upon delivery of the returned item.

10) Law of withdrawal

The right of withdrawal applies only to Customers who are not acting as an Enterprise. You should notify us in writing within fourteen (14) calendar days, (beginning on the day you receive the products (or for purchases of multiple products, the day on which you received the last product) ) by completing and submitting the online Return Form ;or by Contacting Us. You should keep a record of your cancellation notice. If the Customer chooses to use the Return Form to be submitted on-line through the website, the Seller will send a confirmation by e-mail of receipt of the request for withdrawal. If the customer chooses, instead, to send another notice of withdrawal, the burden of proving the proper and timely exercise of the right of withdrawal, will be borne by the customer. If you cancel the contract within the fourteen (14) calendar days cooling-off period pursuant, we will process the refund due to you as soon as possible and, in any event within: (a) where we collect the products from you through our approved courier, fourteen (14) calendar days of the day on which you gave notice of your cancellation; or (b) where you return the products yourself, thirty (30) calendar days of the day we receive the returned products or, if earlier, proof of postage from you evidencing that you have sent the products back, within such time. FASHION STREETWEAR ITALIA will refund the price of the product in full, including standard delivery costs, if any have been paid (but excluding supplementary costs for expedited delivery options, gift wrapping and other additional expenses). You will be responsible for the cost of returning the products to us Provided That the reason for the return is not because of an error on our part or because the item is faulty or defective. You may be liable for, and we may deduct from any refund due to you, any diminution to the value of the returned products caused by your handling of the products, save to the extent necessary to ascertain the characteristics, functions or nature of the products. Other than as set out herein, you will not incur any fees as a result of your request for reimbursement.

Within fourteen (14) days after the e-mail which will be notified of the amount deducted from the refund, the Customer can 'choose to be entitled, at its expense, the products in the conditions in which they were returned to the Seller by notification to the Seller in accordance with rules communicated to him. Otherwise, the seller may retain the goods and an amount equal to the percentage deducted on reimbursement. After the return of the goods, the Seller shall check on the status of the same. In the event that the checks are successfully concluded, the Seller will send to the Customer, via e-mail confirming the acceptance of the returned products. In the event that the tests do not have a positive result, the Vendor will notify the customer via e-mail, found the existence of a decline in the value of returned products. At the same time the Seller shall communicate, in addition, the amount that will be deducted from the sums paid by the Customer for the purchase of the returned product; notwithstanding, alternatively, the ability to be entitled, at its expense, the products in the conditions in which they were returned to the Seller. Assuming the exercise of the right of withdrawal, the customer may choose between a refund of amounts paid or replacement of the product. You can return the products to FASHION STREETWEAR ITALIA either by: the approved courier (as indicated on the online Return Form) via the pre-paid, personalised return label enclosed in your original order; or by packaging the relevant products securely and sending them to FASHION STREETWEAR ITALIA your return number (as provided via the online Return Form). For your protection, we recommend that you use a courier service if you choose to return the goods other than via the pre-paid mechanism and approved courier. In the event that the Customer decides to use for the return of products his courier, that is different from the one indicated by the Seller, will be borne by the shipping costs, including liability in case of loss or damage to the products. In case of request for replacement of the product by the Customer, we will add the cost of shipping the product being replaced and any difference in price between the returned product and required replacement.

11) Use of Logo and Trademark

The use and reproduction of the logos and trademarks on this Site is strictly prohibited. "I ♥ MY DOG ®" is a registered trademark of the exclusive property of the Seller. Any reproduction of images, logos, information and materials available on the website www.ilovemydog.it is expressly prohibited. The publication, distribution, marketing of information contained in this site, even partial, is strictly forbidden.

12) Limitation of liability

No liability can be accepted for any part of the contract if the delay or failure to perform the obligations either house by force majeur. It will be considered as a case of force majeure, any fact or circumstance unforeseeable, unavoidable and beyond the control of the parties which can not be removed despite all efforts reasonably possible. They are however considered as a case of force majeure or unforeseeable circumstances blocking of means of transport for any reason, including strikes, earthquakes, fires, storms, floods; also expressly considered due to force majeure, the suspension of the telecommunication network or difficulties specific to telecommunication networks can not be attributed to the parties and we have caused difficulty or impossibility of defining the order. They are considered force majeure in general those causes which have generally been found to as such by the Law. Seller shall not be liable to the customer, except in cases of fraud or gross negligence, for outages or malfunctions related to the use of the Internet, outside of its control. Seller assumes no responsibility for any fraudulent or illegal use that may be perpetrated by third parties, credit cards, debit cards and other method of payment, upon payment of the purchased products, if establishes that he has taken all possible precautions based on the best science and experience of the moment and according to ordinary care.

13) Law and Competent Forum

These terms and conditions are subject to Italian law. In case of dispute the parties will attempt in the first place an amicable solution. In the event that such an attempt is not successful, in the event of judgment, the territorial Forum is in Florence (Italy).

14) Protection of personal data

All information provided in any securities will be treated according to the guidelines of the law in force for the storage of personal data. Under the law, you have at the Seller a right of access, modification and deletion of data that you have communicated to us. This right may also be exercised online by written request to the Seller. By validating the general conditions of sale, the customer confirms that he read the information on privacy policy.

As for sales to minors, the various jurisdictions define "minor" in different ways, in terms of confidentiality or other, in accordance with applicable law. Within websites where you could collect information from minors (according to local law), may prompt visitors to enter their date of birth in order to restrict access to certain areas or functions to minors and use cookies to prevent them from changing their age. In the event that we learn we are dealing with children, we may ask for the e-mail address of a parent to contact him and inform him of our privacy policy and / or obtain consent to the processing of data, if necessary. We urge You in any case to monitor the Internet activity of Your minor children.

For more information on our policies for the collection and management of personal data, please read Our Privacy Policy.

15) Country origin of order

We would like to remind you that all items purchased are intended for use in the country they were ordered from. If, however, you decide to take the items to another country, you will be responsible for adhering to both the exportation legislation of the order country and the importation legislation of the destination country.