These general conditions of sale are intended to define the rights and obligations of the parties in the context of on-line sales of goods offered by the Seller to the Customer and shall apply to the sale of products purchased through the website of the Seller.
The electronic records can be derived from the computerized records of the Seller, and stored electronically in full compliance with the law, shall be considered proof of issuance and subsequent confirmation of the customer, or the payments made, and any other required exchanged between the Parties. The filing of orders and invoices is made on an electronic device belonging to the Seller and maintained according to best practices.
The Seller has made every reasonable effort to ensure that the information on its website is complete and exhaustive; However, no responsibility can be charged to the seller for any deficiencies, errors or omissions on the Site. Each item on the website of the Seller may change (photos, descriptions and prices), without notice but, of course, in full respect of the main features of the products. Products branded "i love my DOG®" are intended to be used exclusively for dogs and are not suitable for children. The Seller or its suppliers can never be held responsible for the consequences, accidents and damages of any kind arising from unlawful use of items purchased on the site of the Seller. The Seller does not assume any responsibility for damage caused by misuse of items sold. The prices quoted on the website of the Seller are valid for the day and are inclusive of VAT.
Our prices are valid for the day and expressed with VAT included.
The products are delivered to the address specified by the customer when ordering. At the time of delivery will 'require the signature of an adult over the age of 18. No deliveries will be made to PO boxes. The products are released from the Seller's premises in perfect condition, after verification of the product; any fault is to be found at the time of delivery (defect, noncompliance, missing product from the order and the delivery document, damaged package, broken product) must strictly be indicated on the delivery note with the words "notice in writing" and signed by the Customer. The Customer must then report to the carrier (or postman) any even minimal traces of damage of the package delivered (eg: hole, signs of crushing, etc ...). If the Customer, in spite of a defect on the packaging of the case, decide to collect the goods, you must make note of by the courier or postman, in the document of receipt of the goods, and that the package 'was "withdrawn subject to verification in product status by default the flashy package delivered. " The replacement of a product, the disruption in the transport has been detected with the reservations indicated above can not be taken into consideration. Should it be confirmed the defect of the product due to damage on the outside, the Customer must address to the courier in n. 2 (two) business days following the date of delivery, a challenge, sent by registered letter with acknowledgment of receipt, stating the receipt of the defective goods, indicating the date and number of the consignment shipment. The Customer must submit a copy of the letter to the Seller; in the absence of such communication will not be possible to replace the goods. The Seller will endeavor to facilitate the return procedure and proceed in less time possible replacement, which will be without any extra cost. The Customer shall promptly notify any delay in the delivery of the ordered products; Seller will assist the Customer by contacting the shipper to resolve the problem of the delay or loss of the goods. The Seller is not responsible for delays in delivery caused by the forwarder or due to major force.
If the Customer finds a discrepancy in the product delivered with the order, shall notify such differences to the Seller not later than the day following the day of delivery. After this deadline, all claims will not be accepted, releasing the Seller from any obligation to replacement of the product. In case of request for substitution for non-compliance, the product to be replaced or refund must be returned to the Seller in its original packaging in an impeccable state. Before to shipment must be requested authorization to return to the Seller; the Seller will collect the package at their own expense and through its courier.
Remain in force general guarantees in favor of the Customer against all the consequences of latent defects in the product. The warranty period is 1 year (one year). Are excluded from the guarantee of all products in any way modified, repaired by the customer or treated differently by the indications for use and / or washing by Seller.
Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form. In no case will be charged to customer costs than actually counted and listed in the order form, except for any customs duties, if any, and other import charges in the country of destination are always charged to the customer. Are charged to the customer shipping costs of ordered products, customs duties and other import charges in any country of destination specified by the customer. If it has been claimed the right of withdrawal, the shipping costs for the products purchased will be fully refunded. They will be charged to the customer only the cost of shipping the commodity exchange, which must still be approved. Is possible to request authorization to return the product using the form, and after received the written consent of the Seller, the customer can 'print out the form duly authorized, that will have 'value of Transport document once delivered to the courier upon delivery of the returned item.
The right of withdrawal applies only to Customers who are not acting as an Enterprise. You should notify us in writing within fourteen (14) calendar days, (beginning on the day you receive the products (or for purchases of multiple products, the day on which you received the last product) ) by completing and submitting the online Return Form ;or by Contacting Us. You should keep a record of your cancellation notice. If the Customer chooses to use the Return Form to be submitted on-line through the website, the Seller will send a confirmation by e-mail of receipt of the request for withdrawal. If the customer chooses, instead, to send another notice of withdrawal, the burden of proving the proper and timely exercise of the right of withdrawal, will be borne by the customer. If you cancel the contract within the fourteen (14) calendar days cooling-off period pursuant, we will process the refund due to you as soon as possible and, in any event within: (a) where we collect the products from you through our approved courier, fourteen (14) calendar days of the day on which you gave notice of your cancellation; or (b) where you return the products yourself, thirty (30) calendar days of the day we receive the returned products or, if earlier, proof of postage from you evidencing that you have sent the products back, within such time. FASHION STREETWEAR ITALIA will refund the price of the product in full, including standard delivery costs, if any have been paid (but excluding supplementary costs for expedited delivery options, gift wrapping and other additional expenses). You will be responsible for the cost of returning the products to us Provided That the reason for the return is not because of an error on our part or because the item is faulty or defective. You may be liable for, and we may deduct from any refund due to you, any diminution to the value of the returned products caused by your handling of the products, save to the extent necessary to ascertain the characteristics, functions or nature of the products. Other than as set out herein, you will not incur any fees as a result of your request for reimbursement.
Within fourteen (14) days after the e-mail which will be notified of the amount deducted from the refund, the Customer can 'choose to be entitled, at its expense, the products in the conditions in which they were returned to the Seller by notification to the Seller in accordance with rules communicated to him. Otherwise, the seller may retain the goods and an amount equal to the percentage deducted on reimbursement. After the return of the goods, the Seller shall check on the status of the same. In the event that the checks are successfully concluded, the Seller will send to the Customer, via e-mail confirming the acceptance of the returned products. In the event that the tests do not have a positive result, the Vendor will notify the customer via e-mail, found the existence of a decline in the value of returned products. At the same time the Seller shall communicate, in addition, the amount that will be deducted from the sums paid by the Customer for the purchase of the returned product; notwithstanding, alternatively, the ability to be entitled, at its expense, the products in the conditions in which they were returned to the Seller. Assuming the exercise of the right of withdrawal, the customer may choose between a refund of amounts paid or replacement of the product. You can return the products to FASHION STREETWEAR ITALIA either by: the approved courier (as indicated on the online Return Form) via the pre-paid, personalised return label enclosed in your original order; or by packaging the relevant products securely and sending them to FASHION STREETWEAR ITALIA your return number (as provided via the online Return Form). For your protection, we recommend that you use a courier service if you choose to return the goods other than via the pre-paid mechanism and approved courier. In the event that the Customer decides to use for the return of products his courier, that is different from the one indicated by the Seller, will be borne by the shipping costs, including liability in case of loss or damage to the products. In case of request for replacement of the product by the Customer, we will add the cost of shipping the product being replaced and any difference in price between the returned product and required replacement.
The use and reproduction of the logos and trademarks on this Site is strictly prohibited. "I ♥ MY DOG ®" is a registered trademark of the exclusive property of the Seller. Any reproduction of images, logos, information and materials available on the website www.ilovemydog.it is expressly prohibited. The publication, distribution, marketing of information contained in this site, even partial, is strictly forbidden.
No liability can be accepted for any part of the contract if the delay or failure to perform the obligations either house by force majeur. It will be considered as a case of force majeure, any fact or circumstance unforeseeable, unavoidable and beyond the control of the parties which can not be removed despite all efforts reasonably possible. They are however considered as a case of force majeure or unforeseeable circumstances blocking of means of transport for any reason, including strikes, earthquakes, fires, storms, floods; also expressly considered due to force majeure, the suspension of the telecommunication network or difficulties specific to telecommunication networks can not be attributed to the parties and we have caused difficulty or impossibility of defining the order. They are considered force majeure in general those causes which have generally been found to as such by the Law. Seller shall not be liable to the customer, except in cases of fraud or gross negligence, for outages or malfunctions related to the use of the Internet, outside of its control. Seller assumes no responsibility for any fraudulent or illegal use that may be perpetrated by third parties, credit cards, debit cards and other method of payment, upon payment of the purchased products, if establishes that he has taken all possible precautions based on the best science and experience of the moment and according to ordinary care.
These terms and conditions are subject to Italian law. In case of dispute the parties will attempt in the first place an amicable solution. In the event that such an attempt is not successful, in the event of judgment, the territorial Forum is in Florence (Italy).
We would like to remind you that all items purchased are intended for use in the country they were ordered from. If, however, you decide to take the items to another country, you will be responsible for adhering to both the exportation legislation of the order country and the importation legislation of the destination country.